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п©п╬п╦я│п╨

п═п╣п╨п╬п╪п╣п╫п╢я┐п╣п╪п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

п║п╬п╬я┌п╡п╣я┌я│я┌п╡я┐я▌я┴п╦п╣ я┌п╣я│я┌я▀

п·я│п╫п╬п╡я▀ ITIL: п©я─п╦п╫я├п╦п©я▀ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ IT-п©п╬п╢я─п╟п╥п╢п╣п╩п╣п╫п╦я▐ п╨п╬п╪п©п╟п╫п╦п╦ (S100)

IT Service Management Foundation

п═п╣п╨п╬п╪п╣п╫п╢я┐п╣п╪п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

п║п╬п╬я┌п╡п╣я┌я│я┌п╡я┐я▌я┴п╦п╣ я┌п╣я│я┌я▀

пёп©я─п╟п╡п╩п╣п╫п╦п╣ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦ п╦ п©я─п╬п╠п╩п╣п╪п╟п╪п╦ (S102)

IT Service Management Practitioner: Support & Restore

п═п╣п╨п╬п╪п╣п╫п╢я┐п╣п╪п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

п║п╬п╬я┌п╡п╣я┌я│я┌п╡я┐я▌я┴п╦п╣ я┌п╣я│я┌я▀

п≈п╟п╨п╩я▌я┤п╣п╫п╦п╣ п╢п╬пЁп╬п╡п╬я─п╬п╡ п╫п╟ IT-п╬п╠я│п╩я┐п╤п╦п╡п╟п╫п╦п╣ (S106)

IT Service Management Practitioner: Service Level Management

п═п╣п╨п╬п╪п╣п╫п╢я┐п╣п╪п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

п║п╬п╬я┌п╡п╣я┌я│я┌п╡я┐я▌я┴п╦п╣ я┌п╣я│я┌я▀

IT-п╦п╫я└я─п╟я│я┌я─я┐п╨я┌я┐я─п╟ п©п╬п╢ п╨п╬п╫я┌я─п╬п╩п╣п╪ (S105)

IT Service Management Practitioner: Release & Control

п═п╣п╨п╬п╪п╣п╫п╢я┐п╣п╪п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

п║п╬п╬я┌п╡п╣я┌я│я┌п╡я┐я▌я┴п╦п╣ я┌п╣я│я┌я▀

п▒п╦п╥п╫п╣я│ п╠я┐п╢п╣я┌ п©я─п╬п╢п╬п╩п╤п╟я┌я▄я│я▐ (A208)

IT Service Management Service Delivery

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